Welcome to Commerce Virtuals ("we", "our", or "us"). We are committed to protecting the privacy and personal information of our users, including students, parents, and guardians ("you" or "User"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and website ("Platform").
This Privacy Policy is compliant with applicable Indian laws and aligns with Google Play Store requirements for apps published in India.
Section 01
Information We Collect
We collect the following categories of information to provide and improve our educational services.
1.1 — Information You Provide Directly
- Full name and age / date of birth
- Email address and mobile phone number
- School name, class (11 or 12), and board (CBSE / Maharashtra HSC)
- City and state (for Maharashtra-region relevant content delivery)
- Username and password (stored in encrypted form)
- Profile photo (optional)
- Payment information (processed by third-party gateways; we do not store full card details)
- Communications you send us via support chat or email
1.2 — Information Collected Automatically
- Device information: device model, OS version, unique device identifiers (Android ID)
- App usage data: features accessed, videos watched, time spent, quiz scores and test performance
- Log data: IP address, crash reports, app errors, session timestamps
- Push notification token (for sending test reminders and live class alerts)
- Approximate location (city/region level, for Maharashtra Board content personalisation)
1.3 — Information From Third Parties
- If you sign in with Google, we receive your name, email address, and profile photo from Google OAuth
- Payment status and transaction IDs from Razorpay / PhonePe
- Analytics data from Firebase Analytics and Crashlytics
Section 02
How We Use Your Information
2.1 — To Provide Our Educational Services
- Create and manage your student account
- Deliver live and recorded classes, notes, and test series for CBSE, Maharashtra HSC, and CUET-UG
- Personalise content recommendations based on your board, class, and subject selections
- Track your progress, quiz scores, and test performance
- Issue certificates of completion or achievement (where applicable)
2.2 — To Communicate With You
- Send push notifications for upcoming live classes, test schedules, and important announcements
- Send SMS/WhatsApp alerts for critical updates (test results, new content releases)
- Respond to your queries and provide customer support
- Send promotional offers and course recommendations (you may opt out at any time)
2.3 — To Improve Our Platform
- Analyse usage patterns to improve content quality and user experience
- Conduct research to develop better study materials for Maharashtra Board HSC and CBSE students
- Debug technical issues and prevent fraud
2.4 — To Process Payments
- Verify and process subscription and course purchase payments
- Maintain records of transactions for compliance and accounting purposes
Section 03
Children's Privacy (COPPA & Indian Law)
Commerce Virtuals is designed for students in Class 11 and Class 12, who are typically between 15 and 18 years of age. We are mindful of the privacy protections required for minors.
- We do not knowingly collect personal information from children under 13 without verifiable parental consent
- For users between 13 and 18 years, we strongly encourage a parent or guardian to review this Policy and supervise account creation
- Parents or guardians may contact us at any time to review, correct, or delete their child's personal information
- We do not display targeted behavioural advertising to users under 18 years of age
- We do not allow minors to make in-app purchases without parental consent being confirmed through our payment flow
If we discover that we have inadvertently collected personal information from a child under 13 without consent, we will delete it immediately. Please contact us at privacy@commercevirtuals.in to report such concerns.
Section 04
Sharing of Information
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances.
4.1 — Service Providers
We work with trusted third-party service providers who assist us in operating our Platform. These include:
- Cloud hosting providers (AWS / Google Cloud) for data storage and infrastructure
- Firebase (Google) for push notifications, analytics, and crash reporting
- Razorpay / PhonePe for payment processing
- Zoom / similar platforms for live class delivery
- Customer support tools (Freshdesk / Intercom) for managing student queries
All service providers are bound by data processing agreements and are not permitted to use your data for their own purposes.
4.2 — Legal Requirements
We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Commerce Virtuals, our users, or the public.
4.3 — Business Transfer
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email or prominent in-app notice before your information is transferred and becomes subject to a different Privacy Policy.
4.4 — With Your Consent
We may share your information with third parties when you give us explicit consent to do so, such as when you participate in partner scholarships or external competitions.
Section 05
Data Storage & Security
Your data is stored on secure servers located in India or in regions that comply with applicable data protection standards.
- All passwords are hashed using industry-standard encryption (bcrypt)
- All data in transit is encrypted using TLS 1.2 or higher (HTTPS)
- Payment data is tokenised and handled by PCI-DSS compliant gateways
- We conduct periodic security audits and vulnerability assessments
- Access to personal data is restricted to authorised personnel on a need-to-know basis
While we implement industry best practices, no method of electronic storage or transmission is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.
Section 06
Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services.
You may request deletion of your account and associated data at any time (see Section 8).
Section 07
App Permissions We Request
All permissions are requested only when necessary for the specific feature. You can revoke any permission at any time from your device's Settings.
| Permission | Status | Purpose |
|---|---|---|
| Internet Access | Required | Streaming classes, downloading notes, and accessing test series |
| Notifications | Required | Timely alerts for live classes, test schedules, and results |
| Receive Boot Completed | Required | Reschedule local reminder notifications after device restart |
| Storage / Files | Optional | Download offline PDF notes and study materials |
| Camera | Optional | Scan QR codes for chapter content or set a profile photo |
| Microphone | Optional | Live interactive class sessions for Q&A only |
Section 08
Your Rights & Choices
As a user, you have the following rights regarding your personal information. To exercise any right, contact us at privacy@commercevirtuals.in with the subject line "Privacy Request". We will respond within 30 business days.
Section 09
Third-Party Links & Content
Our Platform may contain links to third-party websites such as CBSE.gov.in, Maharashtra Board's mahahsscboard.in, or YouTube for supplementary content. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
We are not responsible for the privacy practices or content of third-party websites.
Section 10
Cookies & Tracking Technologies
Our website (commercevirtuals.in) uses cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings.
Disabling essential cookies may impact website functionality.
Section 11
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features. When we make material changes, we will:
- Post the updated Privacy Policy in the App and on our website
- Update the "Last Updated" date at the top of this document
- Send you an in-app notification or email alert for significant changes
Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.
Section 12
Grievance Officer
In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer.
Grievance Officer — Commerce Virtuals
You may raise any privacy-related grievance or complaint with our Grievance Officer. We are committed to addressing your concerns promptly.
Section 13
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.
We are committed to working with you to resolve any privacy concerns fairly and transparently.